Job Description
Become a key player in customer interaction as a Customer Support Agent at Ditrop in Saint John East, Canada. This role offers a chance to resolve customer queries with empathy and accuracy while enhancing the overall customer experience.
At Ditrop, the Customer Support Operations Agent serves as the first point of contact for clients. You will handle inquiries via chat, email, and voice while ensuring adherence to performance metrics. The position demands quick thinking, attention to detail, and effective communication to manage resolutions and maintain quality service.
Key Responsibilities:
• Resolve customer issues related to orders, deliveries, and accounts
• Follow established workflows and SOPs for consistent service
• Maintain up-to-date knowledge across product verticals
• Meet or exceed performance KPIs across all interactions
• Collaborate with peers to balance team workload
Requirements:
• Fluency in English, both written and spoken
• Experience...
At Ditrop, the Customer Support Operations Agent serves as the first point of contact for clients. You will handle inquiries via chat, email, and voice while ensuring adherence to performance metrics. The position demands quick thinking, attention to detail, and effective communication to manage resolutions and maintain quality service.
Key Responsibilities:
• Resolve customer issues related to orders, deliveries, and accounts
• Follow established workflows and SOPs for consistent service
• Maintain up-to-date knowledge across product verticals
• Meet or exceed performance KPIs across all interactions
• Collaborate with peers to balance team workload
Requirements:
• Fluency in English, both written and spoken
• Experience...