Job Description
Alteo is looking for a Customer Support Agent (Software) for a permanent position based in Montreal.
*** Hybrid work: 2 days in the office/week ***
Responsibilities:
- Respond to user calls and emails (technical or software training requests)
- Ensure an impeccable customer experience both in writing and verbally on the phone
- Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction (e.g., slow system, software update problems, error messages, integration of ophthalmic equipment, etc.)
- Become an expert on the various features of our software in order to update and create internal and external documentation for the use of our application
- Involvement in related projects for proactive contact with clinics to ensure optimal use of the software
- Emergency management based on clinic needs
Profile:
- 5+ years of experience in techn...