Customer Support Consultant (Cantonese and Korean Speaking)

Job description

ABOUT THE JOB

• Respond to customer enquiries in Cantonese, Korean, and English, ensuring clear and professional communication.


• Process and validate client requests, ensuring compliance with company policies and agreed terms.


• Maintain and update client records to ensure data accuracy and completeness.


• Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.


• Handle client queries related to account access, payments, and project submissions.


• Collaborate with internal teams to ensure timely and accurate responses to client needs.


• Provide support and guidance to internal and external stakeholders through...