Job Description
Job Description Customer Support Executive Bangalore (Work From Office) Full-Time Experience: 14 Years About Zylu Zylu is a fast-growing SaaS platform helping salons and beauty businesses manage appointments, customer engagement, marketing, and operations through technology. Serving customers across India and the Middle East, we're building the operating system for modern beauty businesses. We're looking for energetic and customer-focused individuals who enjoy solving problems and delivering exceptional customer experiences. What You'll Do Handle customer queries via chat, email, WhatsApp, and calls. Assist customers with onboarding, product usage, billing, and account-related issues. Troubleshoot basic technical issues and coordinate with internal teams for resolution. Manage support tickets and ensure timely responses and closures. Conduct product walkthroughs and training sessions for customers. Maintain high customer satisfaction and service quality standards. Identify opportuniti...