Job Description
About the role.We’re Hiring: Customer Support Engineer L2 – Authentication & Identity Infrastructure
Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.What You’ll Be Working With:
Active Directory
LDAP / DNS / Group Policy
MFA & Certificate-Based Authentication
Windows Server Infrastructure
Citrix / RDS Environments
Secure Access Gateways
Identity Federation (SAML / OIDC)
Enterprise Authentication SystemsWhat We’re Looking For:
Experience troubleshooting Windows Server and enterprise authentication issues
Strong understanding of Authentication vs Authorization concepts
Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
Ability to analyze logs, isolate root...
Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.What You’ll Be Working With:
Active Directory
LDAP / DNS / Group Policy
MFA & Certificate-Based Authentication
Windows Server Infrastructure
Citrix / RDS Environments
Secure Access Gateways
Identity Federation (SAML / OIDC)
Enterprise Authentication SystemsWhat We’re Looking For:
Experience troubleshooting Windows Server and enterprise authentication issues
Strong understanding of Authentication vs Authorization concepts
Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
Ability to analyze logs, isolate root...