Job Description
Requirements:
- 1–2 years of experience in customer support, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar tools.
- Basic understanding of SaaS products, web applications, or digital services.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple customer inquiries efficiently.
- Detail-oriented with strong organizational skills.
- Customer-focused mindset with a professional and empathetic approach.
Responsibilities:
- Respond to customer inquiries via email, chat, and ticketing systems in a timely manner.
- Diagnose and resolve product or service-related issues.
- Escalate technical or complex concerns to relevant teams with proper documentation.
- Maintain accurate records of customer inte...