Job Description
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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As an Scalations Representative, you serve as the final tier for escalated consumer calls. This position is critical in resolving complex scenarios and ensuring the most consumer-friendly experience.
What tasks You’ll do in this role:
Resolving complex discrepancies that require a higher level of technical access and expertise.
Merging duplicate records to ensure a consumer has one accurate, unified credit profile.
Managing sensitive scenarios such as identity theft related to human trafficking, bankruptcy updates, and deceased consumer records
Handling high-security Blu...