Customer Support & Service management ( CSSM )

Published Company : Safran Electronics & Defense Job field : Customer services and support Location : Mexicali , Baja California , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Administrative staff Spoken language(s) : English Fluent# Published Job DescriptionMake offers related to Services activitiesManage the end customer relationship on support and service contract aspects (if applicable)Ensure the customer satisfactionRespond to customer requests in terms of services and supportMonitor and Ensure the profitability of the customer account and the economic performance of the contractsCoordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rulesJob Requirementsjob Knowledge:Process improvement and lean six sigma toolsSAP proficiencyMicrosoft ExcelLeadership skil...