Job Description
Launch your career with PheedLoop as a Customer Support Specialist! Engage directly with global brands, provide technical support, and influence client success all while utilizing cutting-edge event tech.
As a Product Support Specialist, you will play a pivotal role at the intersection of Customer Support and Account Management. You will onboard new clients, ensure their events run smoothly, and help them make the most of the PheedLoop platform. This position demands a strong work ethic and offers the opportunity to build real relationships while contributing to vital customer metrics.
Key Responsibilities:
• Onboard customers and ensure successful event setups
• Provide technical support via email and phone
• Conduct platform walkthroughs for new users
• Identify expansion opportunities within accounts
• Collaborate with Sales and Product teams for improvement
Requirements:
• Recent Bachelor’s degree or graduating soon
• Strong communication skills in Eng...
As a Product Support Specialist, you will play a pivotal role at the intersection of Customer Support and Account Management. You will onboard new clients, ensure their events run smoothly, and help them make the most of the PheedLoop platform. This position demands a strong work ethic and offers the opportunity to build real relationships while contributing to vital customer metrics.
Key Responsibilities:
• Onboard customers and ensure successful event setups
• Provide technical support via email and phone
• Conduct platform walkthroughs for new users
• Identify expansion opportunities within accounts
• Collaborate with Sales and Product teams for improvement
Requirements:
• Recent Bachelor’s degree or graduating soon
• Strong communication skills in Eng...