Job Description
Customer Support Specialist (API & Payments Support) Location: Full Remote in EST Time - Open to candidates outside of Canada** Employment Type: Full-Time Overview At Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world.
As a Customer Support Specialist, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience across our payment, wallet, card, and API products.
This role requires strong communication skills, attention to detail, and a customer-first mindset.
You’ll collaborate closely with internal teams to resolve complex cases and support customers and partners integrating with Veem’s APIs.
If you thrive in a fast-paced fintech environment and enjoy solving problems, we’d love to hear from you.
Key Responsibilities Respond to customer inquiries via phone, email, an...