Job Description
Elevate the customer journey with Clio as a Customer Support Specialist in Burnaby, Toronto, or Calgary. Offer exceptional support to clients navigating our innovative legal platform.
As a key member of our Customer Support Team, your role will focus on providing quick, high-quality responses to customer inquiries while demonstrating Clio’s value. This full-time, hybrid model allows for flexible shift scheduling, ensuring you maintain work-life balance while contributing to our mission.
Key Responsibilities:
• Manage various customer interactions effectively
• Collaborate with technical teams to resolve issues
• Encourage client use of self-service options
• Document customer feedback for product teams
• Identify customers suitable for additional Clio offerings
Requirements:
• Strong communication skills tailored for diverse audiences
• Customer service experience, preferably in SaaS
• Proficient in writing error-free professional correspondence
• Ca...
As a key member of our Customer Support Team, your role will focus on providing quick, high-quality responses to customer inquiries while demonstrating Clio’s value. This full-time, hybrid model allows for flexible shift scheduling, ensuring you maintain work-life balance while contributing to our mission.
Key Responsibilities:
• Manage various customer interactions effectively
• Collaborate with technical teams to resolve issues
• Encourage client use of self-service options
• Document customer feedback for product teams
• Identify customers suitable for additional Clio offerings
Requirements:
• Strong communication skills tailored for diverse audiences
• Customer service experience, preferably in SaaS
• Proficient in writing error-free professional correspondence
• Ca...