Job Description
Join Clio as a Customer Support Specialist and help reshape the legal industry. This hybrid role allows you to work from Burnaby, Toronto, or Calgary while supporting our valued customers.
In this full-time position, you will ensure a top-notch customer experience by answering inquiries and troubleshooting issues via phone, chat, and email. You’ll become well-versed in Clio’s features to deliver personalized assistance that drives client success, all while being part of a collaborative team that fosters solutions-oriented thinking.
Key Responsibilities:
• Support customers through various communication channels
• Methodically troubleshoot and provide solutions
• Guide users in leveraging self-service tools
• Gather valuable customer feedback for product enhancements
• Connect customers with potential Clio products and services
Requirements:
• Excellent communication skills with empathy and clarity
• Familiarity with CRM software like Zendesk
• Experienc...
In this full-time position, you will ensure a top-notch customer experience by answering inquiries and troubleshooting issues via phone, chat, and email. You’ll become well-versed in Clio’s features to deliver personalized assistance that drives client success, all while being part of a collaborative team that fosters solutions-oriented thinking.
Key Responsibilities:
• Support customers through various communication channels
• Methodically troubleshoot and provide solutions
• Guide users in leveraging self-service tools
• Gather valuable customer feedback for product enhancements
• Connect customers with potential Clio products and services
Requirements:
• Excellent communication skills with empathy and clarity
• Familiarity with CRM software like Zendesk
• Experienc...