Job Description
Customer Support Specialist II - Thurs to Sun - Shared Services - Monterrey
Monterrey, NL 64640, Mexico
Schedule: Fulltime - Thurs to Sun – 06:00-17:00
Job Type: Onsite
Salary Type: Salary
Req: # 2383
About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. The person in this role will work from Thursday to Sunday from 06:00 to 17:00.
What the candidate will do?
- Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
- Call First: Make calls to facilities and carriers to resolve escalations quickly
- Exercise empathy and understanding: Understand carrier and customer ...