Job Description
Hello!
At Factorial, we are looking for a Customer Support Specialist to join our team in Mexico and help us take the company to the next level.
The Challenge
We are opening a new position for a profile that sits at the intersection of Customer Success and Product Support. You will act as a Specialist, handling complex inquiries and serving as a technical escalation point for our LATAM and Brazil markets.
You will need to learn the Factorial platform in granular detail to diagnose issues that go beyond standard troubleshooting. You will be the bridge between our clients and our internal support and product teams.
What you will do:
- Advanced Troubleshooting: Diagnose and triage complex issues reported by customers or escalated by agents.
- Escalation Point: Act as the main ...