Job Description
JOB TITLE: Customer Value & Operations Lead
WORK EXPERIENCE: 8+ years
EMPLOYMENT TYPE: Full-Time, Permanent
LOCATION: Remote (Pan India)
SHIFT TIMINGS: 06:30 PM - 03:30 AM IST (8.00 am to 5.00 pm EST)
What You’ll Be Doing:
Own customer value delivery and operational execution for a scaled portfolio of Emerging Accounts.
Partner closely with the India GM and the US-based Account Manager, who retains ownership of the commercial relationship.
Ensure customers are: Adopting relevant modules of our products Actively using the platform On track for successful renewals
Design, prepare, and deliver Electronic Quarterly Business Reviews (E-QBRs) for US based Account Managers to ensure consistent value communication at scale.
Review data and proactively identify customer needs, risks, and adopti...