Job Description
Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.
Role Overview
As a CX Automation & Project Coordinator, you will drive the CX AI and automation programme end‑to‑end. You will transform the automation roadmap into delivered workstreams across the entire Client Journey, leading initiatives from requirements gathering through to successful implementation. Working closely with cross‑functional stakeholders, you will ensure every automation is governed by clear ownership, documentation, monitoring, and regulatory compliance across all jurisdictions.
Responsibilities
- Own and maintain the CX automation roadmap and backlog, sequencing tasks across quarters under the agreed delivery framework and reporting status to CX Management.
- Serve as the first point of contact for operational and system challenges raised by the CS team, diagnosing root causes, ...