Job Description
Ana Luisa is a direct-to-consumer jewelry company based in Brooklyn, NY.
We bring exceptional jewelry into the life of every woman.
Our founders come from the world of high-fashion jewelry, where they’ve spent years designing for some of the most coveted brands.
Our mission is to change the way jewelry is designed, made and enjoyed across the world.
Mission: The Customer Experience Specialist supports the day-to-day execution and consistency of CX operations across D2C, Retail, Marketplace, and Wholesale channels.
Reporting to the CX Manager, this role helps ensure smooth CX delivery by owning operational workflows such as returns and warranties, maintaining CX systems and documentation, and supporting agents with process guidance.
This role bridges frontline execution and CX operations by combining hands-on CX work with process support and continuous improvement contributions.
Key Responsibilities: Own...