Job Description
Mercier Consultancy MD is currently seeking a Danish Speaking Customer Agent to support Booking.com operations in Greece. This role is ideal for individuals who are fluent in Danish and passionate about delivering outstanding customer service. The successful candidate will handle customer inquiries and provide assistance to Danish-speaking clients, ensuring high levels of customer satisfaction in a fast-paced environment.
Key Responsibilities
- Provide excellent customer support in Danish via phone, email, and chat channels.
- Assist customers with booking inquiries, reservations, cancellations, and general support.
- Resolve customer complaints and issues efficiently and professionally.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with cross-functional teams to enhance customer experience and service quality.
- Stay informed about Booking.com policies, promotions, and industry trends.