Job Description
What are we looking for?
We are looking for Junior and Mid-Level Delivery Managers to join a global technology services operation supporting one of the world's leading enterprise software companies.
In this role, you will be responsible for coordinating the operational flow of demands within a SAP AMS (Application Management Services) environment, managing tickets, engaging with stakeholders, and ensuring effective communication between customers and technical teams to deliver high-quality services.
We are looking for organized, proactive professionals with excellent communication skills who enjoy working in multicultural environments and are comfortable managing multiple priorities simultaneously.
Main responsibilities
Coordinate the day-to-day AMS operation, ensuring SLA and KPI compliance while maintaining high customer satisfaction;
Act as the primary point of contact for customers, communicating regularly in E...