Job Description
Local IT And Onsite Support
- Experience in ticketing systems and end‑user support.
- Provide hands‑on IT support for users at the Norway headquarters and relevant customer service centre locations.
- Handle local workplace technology issues involving laptops, desktops, peripherals, docking stations, monitors, printers, phones and other standard IT equipment.
- Support service centre users remotely where possible and travel onsite when remote support is insufficient.
- Combine multiple onsite activities into efficient service trips where practical due to Norwegian travel distances and cost considerations.
Second‑line Support And User Guidance
- Handle escalated second‑line support requests from service centres and local users.
- Diagnose technical issues, provide practical guidance, and restore user productivity quickly.
- Guide users to use the correct Service Desk channels and ensure inc...