Job Description
Become a vital part of our IT team as a Desktop Support Technician. This independent contractor role engages you in day-to-day desktop support with opportunities to troubleshoot hardware and software issues effectively.
We are searching for a skilled technician with a solid foundation in IT and at least 18 months of experience. Your key responsibilities include first and second-level problem resolution, maintaining ticket updates, and collaborating with third-party vendors. Adaptability and communication are essential as you ensure customer satisfaction while working within our IT Support Center.
Key Responsibilities:
• Provide first/second level support for customer issues
• Communicate effectively about issue status
• Maintain accurate ticket updates for all incidents
• Troubleshoot and support Windows operating systems
• Perform preventative maintenance across desktop equipment
Requirements:
• Minimum 18 months of IT support experience
• Background in C...
We are searching for a skilled technician with a solid foundation in IT and at least 18 months of experience. Your key responsibilities include first and second-level problem resolution, maintaining ticket updates, and collaborating with third-party vendors. Adaptability and communication are essential as you ensure customer satisfaction while working within our IT Support Center.
Key Responsibilities:
• Provide first/second level support for customer issues
• Communicate effectively about issue status
• Maintain accurate ticket updates for all incidents
• Troubleshoot and support Windows operating systems
• Perform preventative maintenance across desktop equipment
Requirements:
• Minimum 18 months of IT support experience
• Background in C...