Job Description
Desktop Support Technician - Field Tech
Location: Mexico City (Tlalpan Area - Coyoacan), Ciudad de México (MX-CMX), Mexico (MX).
Field Tech Senior Representative
Responsible for the on‑site integration of company and multi‑vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
Responsibilities
- On‑site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
- Serves as company liaison with client on administrative and technical matters.
- Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
- These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
- They complete a variety o...