Job Description
Main purpose: Under the direction of the Director of Global Telephony, this position will be responsible for all activities that support the US and Canadian Dialer platforms and data.
- Develop, maintain, and optimize SAS and SQL code for reporting, analytics, and operational processes
- Analyze large datasets to identify trends, operational gaps, and performance opportunities
- Troubleshoot data issues, process failures, and reporting discrepancies across multiple systems
- Partner with operations teams to improve workflows, reporting accuracy, and business efficiency
- Communicate technical findings and operational impacts clearly to management and executive leadership
- Create and maintain dashboards, recurring reports, and ad hoc analyses
- Participate in root cause analysis and resolution of production or operational incidents
- Collaborate with cross-functional teams including IT, Operations, Compliance, and...