Job Description
What you will do:
The Digital Customer Solutions Representative – Skilled provides high quality technical and customer support for digital solutions, serving as a knowledgeable and dependable point of contact for customers, sales representatives, and internal partners. This role independently resolves a broad range of customer inquiries and technical issues, manages patient specific digital workflows, and ensures timely, accurate communication throughout the support lifecycle. The Skilled Representative applies established procedures with sound judgment, contributes to process improvements, and supports operational excellence across digital customer solutions.
Managing incoming customer emails and phone calls, ensuring timely, professional, and effective resolution of inquiries and issues.
Promptly providing ETA and tracking information for patient specific items, proactively communicate delays, and keep cu...