Job Description
A typical day would involve:
Documenting digital platform workflows to strengthen L2 troubleshootingReviewing and triaging incident tickets, identify root causes, and reduce repeat issuesBuilding dashboards to track ticket volume, themes, trends, and resolution timelinesAnalyzing support data to identify automation and process improvement opportunitiesPartnering with L2, Product, and Engineering teams to improve documentation and ticket flow You are:
Customer-Centric - You define and measure success through the eyes of your internal customers and anticipate, understand, and respond to their evolving needs. Demonstrate strong follow-through: Consistently keep commitments to customers and team members.Results-Oriented - You have a demonstrated ability to engage stakeholders to elicit requirements gathering, analyze findings, generate appropriate solutions, and build deliver...