Job Description
Job Overview
Digital Solution Director – Pratt & Whitney Canada (PWC). Full-time position based in Longueuil, Quebec, Canada. The role focuses on leading digital initiatives for the Aftermarket business.
Key Impact Areas
- Influence Aftermarket organization, Finance, and Global Trade to synchronize digital strategy.
- Shape and execute strategies for software development, contact center operations, and Customer Master Data management.
- Deliver innovative solutions for data governance and omnichannel customer service.
Primary Responsibilities
- Ensure 24/7 availability of customer‑facing applications and subsystems.
- Oversee Customer Master Data team to maintain high data quality.
- Lead continuous‑improvement projects, meeting scope, budget, and timelines.
- Drive modernization of e‑commerce platforms (UX/UI) and support the Connected Services portfolio.
- Develop and maintain a long...