Job Description
Title and Summary
Director, Billing Operations
Overview
Director of Billing Operations leads end‑to‑end billing operations and drives continuous improvement and automation across customer and system billing processes.
Role Responsibilities
- Oversee daily and periodic billing operations including bill run execution, customer setup, quality assurance, manual and contract billing, and critical support coverage.
- Develop and implement the strategy for next‑generation billing transactions to support scalable, technology‑enabled operations aligned to the organization’s growth strategy.
- Lead operational efficiency initiatives to reduce cycle time, improve accuracy, and increase scalability, establishing KPIs and driving measurable, data‑backed improvements.
- Champion workflow automation and intelligent process orchestration to reduce manual effort and increase throughput.
- Manage customer maintenance...