Job Description
The Role
The Director, eCommerce Operations will oversee the customer service, recoveries, order management and merchandising teams. They will partner closely with internal cross-functional teams to provide leadership, communicate strategic direction, and direct the activities. This position requires a keen ability to translate data into actionable steps to grow the business while meeting or exceeding all annual financial goals for Cymax Group.
The Director, eCommerce Operations will take a hands-on and proactive approach to support long-term corporate business strategies while fostering collaboration among all departments that work on the business.
This is a hybrid role, working 2 days a week in our corporate headquarters in the vibrant Gastown area of Vancouver, BC.
What You’ll Do
Operational Strategy & Performance