Job Description
Lead client engagement at Match Retail as their Director of Client Services in the Greater Toronto Area. Focus on building relationships and executing programs effectively in a hybrid environment.
In this impactful role, you’ll manage client expectations while driving satisfaction through exceptional program management. Leveraging over five years of experience in client services, you will guide teams across departments to ensure strong alignment with clients’ objectives. By implementing monitoring systems, you will optimize performance against established KPIs and improve overall service delivery.
Key Responsibilities:
• Establish solid relationships with key client accounts
• Enhance client satisfaction and drive retention efforts
• Mentor Client Services and Account Management staff
• Collaborate on strategic program planning and execution
• Report on performance metrics and deliver insights
Requirements:
• At least five years of experience in client servic...
In this impactful role, you’ll manage client expectations while driving satisfaction through exceptional program management. Leveraging over five years of experience in client services, you will guide teams across departments to ensure strong alignment with clients’ objectives. By implementing monitoring systems, you will optimize performance against established KPIs and improve overall service delivery.
Key Responsibilities:
• Establish solid relationships with key client accounts
• Enhance client satisfaction and drive retention efforts
• Mentor Client Services and Account Management staff
• Collaborate on strategic program planning and execution
• Report on performance metrics and deliver insights
Requirements:
• At least five years of experience in client servic...