Job Description
The Director of Operations is responsible for the overall management of the Rooms Division and Food & Beverage Division, ensuring operational excellence, exceptional guest experiences, financial success and colleague engagement. This role provides strategic leadership to all operational departments while maintaining compliance with Hyatt and Thompson standards, policies and procedures.
PURPOSES
Key Responsibilities
Operational Leadership
- Provide strategic and operational leadership for all Rooms and Food & Beverage operations.
- Ensure all departments consistently deliver service in accordance with Hyatt brand standards and Thompson Zihuatanejo operating procedures.
- Monitor and improve operational efficiency, productivity, quality standards, and guest satisfaction.
- Ensure all outlets and operational areas are managed professionally, efficiently, and profitably.
- Establish and monitor monthly sales an...