Job Description
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The Director, Technology Operations is a senior leadership role accountable for the performance, stability, and continuous improvement of enterprise technology operations across the firm. The role brings together traditional IT operations, end user support, and IT asset management under one leadership mandate, with accountability for operational execution, service quality, strategic planning, financial stewardship, and people leadership. Key Responsibilities
Operational Leadership: Lead day‑to‑day enterprise technology operations with accountability for service stability, responsiveness, and operational performance. Oversee end user support, service desk, deskside support, field services, and operational service delivery processes. Establish clear operating rhythms, escalation paths, service expectations, and performance standards across operational teams. Ensure strong execution across incident, request, problem, change, and major incident management...
The Director, Technology Operations is a senior leadership role accountable for the performance, stability, and continuous improvement of enterprise technology operations across the firm. The role brings together traditional IT operations, end user support, and IT asset management under one leadership mandate, with accountability for operational execution, service quality, strategic planning, financial stewardship, and people leadership. Key Responsibilities
Operational Leadership: Lead day‑to‑day enterprise technology operations with accountability for service stability, responsiveness, and operational performance. Oversee end user support, service desk, deskside support, field services, and operational service delivery processes. Establish clear operating rhythms, escalation paths, service expectations, and performance standards across operational teams. Ensure strong execution across incident, request, problem, change, and major incident management...