Job Description
The Director, Vendor Management is a critical leadership role within the National Field Operations organization, accountable for building and leading a best‑in‑class vendor (dealer) management capability. This role will drive performance, cost efficiency, compliance, and scalability across a national network of installation and service partners.
Key Responsibilities
Vendor Strategy & Governance
- Define and execute a national vendor management strategy aligned to Field Operations objectives (CX, cost, scalability)
- Establish standardized governance frameworks, including performance scorecards, KPIs, and operating cadences
- Lead dealer segmentation strategy (e.g., focus on high‑impact vendors vs. long‑tail optimization)
- Drive contract strategy, negotiation levers, and vendor optimization initiatives
- Find new vendors when needed