Job Description
The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.
Division
ECCO Supply
Reporting Structure
Reports to: Regional Director of Sales Branch Operations, or designate
Key Responsibilities
- Maintain good working relationship with all co-workers and ECCO employees
- Assist customers by phone, via email, and in-person; evaluate and troubleshoot operational problems as needed
- Test and evaluate new technologies
- Support the roll‑out of new products and product lines as needed
- Prepare and p...