Job Description
We're launching an exciting new Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team.
If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you.
No sales — just customer service!
Tasks
Deliver high-quality customer service via phone, email, and ticketing systems.
Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries.
Ensure every interaction provides a professional, empathetic, and customer-focused experience.
Handle customer requests efficiently while meeting KPIs and quality standards.
Collaborate with internal teams to resolve complex customer cases.
Accurately document customer interactions and maintain up-to-date records in internal systems.
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