Job Description
Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.
From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!
Tasks
The Duty Manager is responsible for:
Build relationships with premium customers and enhance top customer recognitionAct as Customer Care AmbassadorEnsure staff embody carrier values and provide personalized serviceVerify staff appearance and attitude meet standardsConduct daily briefings (where feasible) and oversee frontline operationsManage station processes (e.g., flight editing, crew dispos, special interests)Support alternate airport handling and mitigate conflicts (with Station Manager)...