Job Description
Overview
Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service. From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!
Responsibilities
The Duty Manager is responsible for:
- Build relationships with premium customers and enhance top customer recognition
- Act as Customer Care Ambassador
- Ensure staff embody carrier values and provide personalized service
- Verify staff appearance and attitude meet standards
- Conduct daily briefings (where feasible) and oversee frontline operations
- Manage station processes (e.g., flight editing, crew dispos, special interests)
- Support alternate airport handling and mitigate conflicts (with Station Ma...