Job Description
Microsoft Dynamics 365 Developer – Unified Service Desk (USD)
📍 Spain | 100% Remote | Contractor
🌍 Languages:
Spanish C1
English B2+
🏦 Industry: Banking
About the role
We are looking for a Microsoft Dynamics 365 Developer with hands-on experience in Unified Service Desk (USD) and Microsoft Dynamics 365 Customer Service.
You will join a large-scale banking transformation program, contributing to the evolution of customer service platforms and agent desktop solutions. The role focuses on advanced USD customizations, CTI integrations, hosted controls, and agent productivity tools within Dynamics 365.
What you'll do
Configure and customize Microsoft Dynamics 365 Customer Service solutions.
Develop and maintain customizations within Unified Service Desk (USD).
Configure and extend Hosted Controls, Ac...