Job Description
Job title
E-commerce Customer Service Representative
Location
Barranquilla Metropolitan Area
Overview
The E-commerce Coordinator is responsible for coordinating online order processing and handling product data management on E-commerce platforms with retail customers and accounts.
Responsibilities
- Monitor daily online sales operations.
- Ensure timely order fulfillment and accurate email communications with customers.
- Coordinate directly with the Logistics and Operations teams for shipment of orders, cancellations, returns, or exchanges.
- Collaborate with the Customer Service department when routing claims.
- Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
- Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.). ...