Job Description
Title: E-Commerce Customer Service Representative
Industry: Retail Apparel and Fashion
Location: Philippines (Remote)
Position Status: Full-time
Working Hours: Monday – Friday, EST time zone
About the Job:
We are seeking a dedicated and customer-focused E-commerce Customer Service Representative to manage our online business and ensure a seamless shopping experience for our customers. This remote role involves handling customer inquiries, processing orders, and returns, and providing exceptional service through our e-commerce platform.
Duties and Responsibilities:
- Serve as the primary point of contact for customers shopping on our website, addressing inquiries and concerns with professionalism and efficiency.
- Respond to customer requests via phone and email, prov...