Job Description
Mission
As an IT Officer dedicated to Level 2 / Level 3 support in the Client Facing area, your primary mission is to support Level 1 support in e-Banking issue identification and resolution. Your mission also encompasses working on tools to ease support and work with the client facing team to ensure the stability, availability and continuous improvement of the Bank’s e Banking platforms (Web and Mobile). You will investigate and resolve complex incidents, coordinate with internal and external stakeholders, and contribute to the reliability and performance of client-facing digital services in a demanding Private Banking environment.
Main duties
- Provide L2/L3 support for the e‑Banking Web and Mobile platforms, ensuring timely resolution of incidents and service requests.
- Perform in‑depth technical analysis and troubleshooting across a complex, multi‑tier architecture (front‑end, middleware, back‑end, interfaces).
- Analyze, repro...