Job Description
Join Viessmann as a Technical Services Representative and enhance customer support operations. Enjoy a hybrid work arrangement from our Langley, BC office, servicing clients across North America.
In this strategic role, you'll become a subject matter expert in climate comfort solutions, using your HVAC knowledge to assist customers and contractors with troubleshooting via Salesforce and SAP. Your contributions will significantly impact our service processes and customer satisfaction.
Key Responsibilities:
• Offer technical support for commercial and residential systems
• Record support interactions in Salesforce Service Cloud
• Assist customers through call center support and emails
• Facilitate troubleshooting for field issues with contractors
• Develop and deliver customer training sessions
Requirements:
• High School Diploma or GED
• 1+ years of technical troubleshooting experience
• 1+ years in HVAC or technical support
• Proficiency with common ...
In this strategic role, you'll become a subject matter expert in climate comfort solutions, using your HVAC knowledge to assist customers and contractors with troubleshooting via Salesforce and SAP. Your contributions will significantly impact our service processes and customer satisfaction.
Key Responsibilities:
• Offer technical support for commercial and residential systems
• Record support interactions in Salesforce Service Cloud
• Assist customers through call center support and emails
• Facilitate troubleshooting for field issues with contractors
• Develop and deliver customer training sessions
Requirements:
• High School Diploma or GED
• 1+ years of technical troubleshooting experience
• 1+ years in HVAC or technical support
• Proficiency with common ...