Job Description
Become a key leader at Enercare as the Planning Operations Manager. This full-time role emphasizes driving key performance metrics and enhancing customer satisfaction through effective team leadership.
Based in Birchmount (Markham), this position connects operational management with employee engagement initiatives. A focus will be on setting achievable KPIs, managing resources effectively, and ensuring seamless operations for exceptional customer service experiences. You'll leverage your proven leadership skills in a dynamic work environment.
Key Responsibilities:
• Performance management and coaching of team members
• Establish KPIs to reflect operational efficiencies
• Develop processes that drive customer satisfaction
• Manage workflows and share best practices
• Ensure adherence to service level agreements
Requirements:
• 2-3 years in operational management roles
• Relevant post-secondary education pre...
Based in Birchmount (Markham), this position connects operational management with employee engagement initiatives. A focus will be on setting achievable KPIs, managing resources effectively, and ensuring seamless operations for exceptional customer service experiences. You'll leverage your proven leadership skills in a dynamic work environment.
Key Responsibilities:
• Performance management and coaching of team members
• Establish KPIs to reflect operational efficiencies
• Develop processes that drive customer satisfaction
• Manage workflows and share best practices
• Ensure adherence to service level agreements
Requirements:
• 2-3 years in operational management roles
• Relevant post-secondary education pre...