Job Description
The SRE will focus on ensuring reliable, resilient systems through task automation, observability, incident response, and problem elimination, while also participating in production-side operations and on-call rotations.
KEY RESPONSIBILITIES
- Deliver improvements to maximize system availability and performance through optimized and automated operational tasks.
- Collaborate on the development of operational tools, problem management, and architecture reviews.
- Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment.
- Explore and implement observability practices including metrics, logging, tracing, and alerting to measure product reliability.
- Participate in on-call rotation with global team members, ensuring responsiveness during agreed hours.
- Contribute to documentation of ServiceNow instances and related dependencies.
- Identify and prioritize technical debt impacti...