Job Description
We're recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing.
This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support.
Key Responsibilities
* Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices.
* Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs.
* Drive continual service improvement across people, processes and technology.
* Manage operational risks, governance and compliance activities.
* Suppor...
This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support.
Key Responsibilities
* Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices.
* Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs.
* Drive continual service improvement across people, processes and technology.
* Manage operational risks, governance and compliance activities.
* Suppor...