Job Description
Job Role: Salesforce Architect
Experience: 10+ Years
Location: Bangalore
Key Responsibilities
- Lead end-to-end solution architecture for large-scale Salesforce Service Cloud transformation programs.
- Define scalable, global customer service operating models across multiple countries and service centers.
- Drive architecture and solution design for:
- Case Management
- Omni-Channel Service
- Knowledge Management
- Contact Center Transformation
- Customer Experience Modernization
- AI-assisted service operations
- Collaborate with business stakeholders, product owners, delivery teams, and enterprise architects to shape future-state service architecture.
- Design integration architecture between Salesforce and enterprise systems including ERP, loyalty, booking, payment, inventory, and messaging platforms.<...