Job Description
Advance your IT career with Convergence Networks as a Level 1 Service Desk Administrator in Ottawa, Ontario. Focus on resolving customer support tickets while delivering top-notch service.
In this entry-level role, you'll tackle a range of IT requests via phone and email. You’ll troubleshoot network, server, and workstation issues, ensuring high standards of communication with clients. This position offers great prospects for career growth within Convergence Networks' managed services environment.
Key Responsibilities:
• Answer calls and emails to resolve IT issues
• Troubleshoot and resolve tickets on first contact
• Maintain detailed records of communications
• Ensure excellent customer satisfaction levels
• Perform additional duties as assigned
Requirements:
• High school diploma or equivalent required
• 2+ years of service desk or IT experience
• Strong troubleshooting skills for hardware and software
• Familiarity with networking and Microsoft 3...
In this entry-level role, you'll tackle a range of IT requests via phone and email. You’ll troubleshoot network, server, and workstation issues, ensuring high standards of communication with clients. This position offers great prospects for career growth within Convergence Networks' managed services environment.
Key Responsibilities:
• Answer calls and emails to resolve IT issues
• Troubleshoot and resolve tickets on first contact
• Maintain detailed records of communications
• Ensure excellent customer satisfaction levels
• Perform additional duties as assigned
Requirements:
• High school diploma or equivalent required
• 2+ years of service desk or IT experience
• Strong troubleshooting skills for hardware and software
• Familiarity with networking and Microsoft 3...