Job Description
Escalation Manager – Job Description
Location: Chennai
Industry: Interior Design & Home Interiors
Experience Required: 5+ Years
About the Role
We are looking for a highly proactive and customer-focused Escalation Manager to manage critical customer concerns and ensure timely resolution across projects. The ideal candidate will act as a bridge between customers, operations, design, execution, and leadership teams to drive customer satisfaction and maintain service excellence throughout the project lifecycle.
The role requires strong stakeholder management, problem-solving ability, ownership mindset, and experience in handling escalations in a fast-paced customer-centric environment like home interiors, fit-outs, or real estate services.
Key Roles & Responsibilities:
- Handle high-priority customer ...