WNS

Excel & Voice Process Hiring

📍 Location
mumbai, maharashtra
⏰ Job Type
Full-time
📅 Posted
July 14, 2026
Apply Now

Job Description

Advance Planning & Scheduling – Operations Planning Associate

Location: Mumbai

Shift: Rotational


Job Purpose:

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

Key Accountabilities:

  • Support day-ahead roster construction (D-12) ensuring full operational coverage.
  • Assist in assigning relief staff based on skills, availability, and regulatory rules.
  • Support overtime, reduced overtime, and undertime tracking with proper documentation.
  • Monitor sick call notifications and support backfill actions within defined timelines.
  • Prepare mid-day and end-of-shift staffing and exception rep...

Start Your Week Right!

Apply now and make every Monday exciting with WNS

Apply for this Position