Job Description
About The Team
At Turo, Executive Support tackles the toughest and most nuanced challenges. We are looking for a bilingual (English/French) Executive Support Associate II who thrives in complexity, brings calm to high‑stakes situations, and wants to make a meaningful impact across North America.
What You Will Do
- Serve as the primary point of contact for high‑impact host and guest escalations across North America, supporting both Canadian and U.S. cases.
- Act as Quebec’s advocate by aligning policies with regional language and cultural expectations.
- Deliver exceptional, thoughtful support in both English and French, including in emotionally charged or time‑sensitive situations.
- Navigate complex issues such as billing disputes, fees and fines, vehicle damage, mechanical concerns, reservations, and policy interpretation.
- Partner closely with internal stakeholders at all levels to drive timely and well‑reasoned ...