Job Description
Location: GSC BOG
Job Title: Expert AFR (OAM)
Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability, maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.
Key Responsibilities
- Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes.
- Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations.
- Collaborate with counterparts to validate and finalize documents.
- Assign tasks to supporting functions and monitor performance.
- Meet and exceed customer expectations as well as internal Key Performance Indicators.
- As customer first point of ...